At Pinnacle Consulting Group, we are committed to delivering high-quality consulting services that meet the needs and expectations of our clients. Our refund policy is designed to ensure clarity and fairness in case of any issues with our services.

1. General Policy

Due to the nature of consulting services, which involve personalized advice and strategic planning, we do not generally offer refunds once services have been provided or the consulting process has begun. We strive to ensure that our clients are satisfied with our work and will make every effort to address any concerns or issues.

2. Request for Refund

If you believe you are entitled to a refund or have concerns about the services provided, please contact us within 15 days of the service delivery. Refund requests should be made in writing and sent to:
Email: contactus@pinnacleconsultinggr.net
Address: 1 Rue du Havre, Mulhouse, Grand Est 68100, FR

3. Assessment of Refund Requests

All refund requests will be reviewed on a case-by-case basis. We will assess the nature of the request and determine whether a refund is warranted based on the terms outlined in the service agreement and the circumstances of the case.

4. Conditions for Refund

Refunds may be considered under the following conditions:

• The services were not delivered as agreed upon in the service contract.
• There was a significant issue with the quality or scope of the services provided.
• The request is made within 15 days of the service delivery.

5. Partial Refunds

In some cases, a partial refund may be issued if only a portion of the services was unsatisfactory or if a specific deliverable was not met. The amount of any partial refund will be determined based on the value of the services provided and the terms of the service agreement.

6. No Refunds

Refunds will not be provided for:

• Services rendered and delivered according to the agreed scope and terms.
• Situations where the client has changed their mind or no longer wishes to proceed with the services.
• Issues arising from incomplete or inaccurate information provided by the client.

7. Resolution of Disputes

If you are not satisfied with our response to your refund request, you may seek resolution through the appropriate legal channels as outlined in our Terms & Conditions.